Refund and Returns Policy

Overview

Midnig LLC offers a 25-day refund window for unused, unworn winter apparel purchased from midnig.io. Returns submitted more than 25 days after delivery are ineligible for a full refund.

Eligibility for Returns

To qualify for a refund, your item must:

  • Remain unworn, unwashed, and in original condition (tags attached, no signs of wear).
  • Be returned in its original packaging with a valid order receipt.

Non-Refundable Items:

  • Items with removed tags, stains, pilling, or altered hems.
  • Final sale items (marked “Non-Returnable” on product pages).
  • Items damaged due to improper care (e.g., machine-washing dry-clean only coats).

Partial Refunds

Partial refunds (up to 50% of the purchase price) may be granted for:

  • Items with minor defects not reported within 48 hours of delivery.
  • Returns received 26–30 days after delivery, at our discretion.

Refund Process

  1. Submit a Request: Email mi@midnig.io within 25 days, including your order number and reason for return.
  2. Return Shipping: Mail items to:Midnig LLC504 22nd AveSeattle, WA 98122-6015USA
  3. Inspection & Approval: We will inspect returns within 3 business days. Approved refunds are processed within 5–7 days to your original payment method.

Shipping Costs

  • Return Shipping: Customers are responsible for return shipping fees, which are non-refundable.
  • Damaged Upon Arrival: If an item arrives with manufacturing defects (e.g., broken zippers, loose stitching), contact us within 48 hours with photos for a free replacement or full refund (we cover shipping).

Lost Returns

For orders over $100, we recommend using tracked shipping or insurance. Midnig LLC is not liable for lost or damaged return packages.

Exchanges

We offer size/color exchanges (subject to stock availability). Email mi@midnig.io to initiate an exchange, including your order details and desired replacement.

Gifts

  • Marked as Gift: A store credit will be issued to the recipient once the return is processed.
  • Not Marked as Gift: Refunds are issued to the original purchaser, who will be notified of the return.

Sale Items

Discounted items (marked “Sale”) are final sale and ineligible for return.

Need Help?

Contact us at mi@midnig.io

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